How good is your reputation?

You carefully guard your personal and business reputations, but did you know that it’s important to monitor your online reputation as well? Knowing what people are saying about your business gives you the power to capitalize on successes or correct misrepresentations where they crop up.

How do you know what’s being said, and what control can you have?

1. Own all variations of your domain name. Think of the most likely errors [misspelling, plural vs. singular, etc] someone might make when searching for you, and purchase those domains if you can. Also purchase domains for your own name [not your company]. They don’t cost much and it provides peace of mind. Have you ever misspelled a web address and reached an incorrect website — perhaps it belongs to a competing business, or even one that is a bit [eek] awkward?!

2. Set up Google Alerts for your business name and product names. This FREE and easy-to-set-up Google feature will advise you when there is any Internet mention of the terms you have specified, so you can see the good, and even the bad, of what’s being said. You can even have alerts for your competitors and target clients too. Unfortunately you can’t always change what’s out there, but again, knowledge is power.

3. Use only White Hat SEO. There are good SEO practices, and not so good ones. The good kind – White Hat SEO – consists of the appropriate & ethical embedding of keywords and metadata into your copy and images. Black Hat SEO refers to sites where the SEO techniques are not in compliance with search engines’ guidelines for webmasters [Search Engine Optimization, An Hour a Day. Grappone and Couzin, 2008]. Search engines don’t like Black Hat SEO and you may find your rankings suffer as a result.

Your online reputation will say as much about you as your personal reputation does. Protect it and promote it accordingly. Want to know more about the Do’s and Don’ts of Internet marketing?

Implementing and Building Your Brand – Building a Brand Part 6

How Do I Do THAT?

In recent posts, we identified the main challenge to building your brand is to create awareness and recognition of your company and brand, and we broke it down into four areas:

1. Choice of font or typeface

2. Use of Color

3. Logo Design

4. Choosing a Designer

To complete the series, we are offering some ideas about how you can promote your brand consistently with everyday or off-the-shelf items. The most important tip we can give you is to be CONSISTENT about promoting your brand.

OFF-THE-SHELF ITEMS

Many office supply stores stock business supplies and accessories that you can purchase to reinforce your brand. Will you need binders, presentation folders, envelopes, boxes, or labels? See how many of these items you can get that are consistent with the colors that you have chosen for your logo or brand. Since you haven’t invested any money in these types of items at this point, you can adjust your color choices for them as necessary. For example, instead of bright blue, you might need to switch to a light blue or a grayish-blue. Make these decisions early, before you start to accumulate materials. Consider searching online — you might get a wider selection of colors. Companies like Paper Direct and Paper Access specialize in creating pre-printed materials for small business owners.

BUILD THE BRAND

Now that you have selected your basic elements, use them relentlessly. Find every opportunity to reinforce your brand.

When you select checks, include your font, color(s) and logo. Take a look at your email; create a standard signature that incorporates your complete business name, address, phone and Web address in the footer. Use your colors, your font and if you know how, add your logo. Evaluate all of your existing support materials – not just marketing materials. What do your invoices, estimates, and contracts look like? Do they reinforce your brand and the professionalism of your company? Pick up each piece and ask, “Does this help or hinder my brand in the eye of the client?” More importantly, if prospective clients see this support material before they meet you, will it encourage them to contact you or will it send a clear message to go elsewhere?

Thinking about how both prospective and existing clients view your business is very important. You want to make sure when they have a need they think of you first and ask you to help them fill it. By branding your business, and then building your brand, you create brand recognition, which turns into more sales for you!

For more information on how to build your brand, contact Graphic Matter!

How Do I Start A Blog?

You’ve made the decision to begin a blog for your business. How do you get started? Not to worry. The Graphic Matter team is ready to provide guidance as you embark on your blogging endeavor.

Before diving right in and writing your first post – or any subsequent post, for that matter – you need to answer these 3 questions:

1. What purpose will your blog serve?

Identify the role your blog will have in your business. How will your audience benefit when they visit your blog. For example, will they receive information about upcoming events or new products? Will this serve as an information exchange with other participants?

2. Who is your blog’s audience?

To whom are you writing – your client base? Your potential client base? Both?

3. What results are you looking for?

Set some goals for what you want to achieve through your blog and how do you intend to measure your results. How will you know if you successfully met your goal?

With a little planning, you will ensure your business blog maintains its focus in terms of content and audience, and provides your readers with what they are looking for – and you will reap the rewards.

Look for more in-depth answers to these questions in upcoming posts. And, as always, assistance from the Graphic Matter team is just a phone call away.